Our customer care team is available from 10 am to 6pm GMT+1, from Monday to Friday to help you with for example:
- Size and fit advice
- Detailed product information
- Delivery questions
- Exchange and return queries
- Placing orders
- Business purposes
Please feel free to contact us by:
Phone or Whatsapp: +31(6) 3004 5578
As a member of Style and Stories you can contact the Fashion Consultant that will help you with:
- Styling advice
- Finding the perfect accessory for an outfit or occasion
- Finding the perfect gift for friends and family
click here to become a member of Style and Stories.
For any other inquiries:
Feedback and suggestions
Press and media
Suppliers and designers
Potential contributors – photographers, fashion journalists or editors
At Style and Stories we’re committed to delivering the very best in customer service. However, sometimes things do go wrong, and if this happens we promise to listen to your complaint and do our best to resolve the issue as quickly as possible.
Please let us know your complaint:
- By email: Email us on firstname.lastname@example.org with the details of your complaint and your contact details.
- By post: You can write to us at:
Style and Stories
Frederik Hendriklaan 224
2582 BL Den Haag
- By chat
- By phone or Whatsapp: +31 (6) 3004 5578
We will send you a confirmation of receipt after having received your complaint. We will investigate your complaint carefully and try to resolve it as soon as possible. You will always receive within 14 days an answer and if we need more time to fix your problem we will let you know.
If we were at fault, we will apologise.
Style and Stories is a member of Stichting Webshop Keurmerk. In case you are not happy with how your complaint has been dealed, you can contact the mediation departement of Stichting Webshop Keurmerk. You can also refer to the Concilliation Committee (SGC)